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Privacy Policy

This Privacy Policy explains how FORUM EDUCATION HUB collects, uses, stores, and protects your personal information.

Last updated: August 26, 2026

1. Who We Are

FORUM EDUCATION HUB (“we”, “us”, or “our”) operates an education, learning, admissions, and career guidance platform. This Policy applies to information collected through our website, student portal, contact forms, and related services.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide

  • Name, email address, and mobile number
  • Account registration and profile details
  • Enquiry messages and selected requirements (e.g. Spoken English, IELTS, admissions, career, study abroad, scholarships)
  • Admission or counselling application details and supporting documents you upload
  • Payment-related information processed via payment partners (we do not store full card details on our servers)
  • Feedback, testimonials, and other content you voluntarily submit

2.2 Information collected automatically

  • Device type, browser type, and general usage data
  • IP address and approximate location derived from network data
  • Cookies or similar technologies used for session management, preferences, and analytics
  • Log data related to access, security, and performance

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide course, admission, career, and guidance support
  • Create and manage student accounts and learning access
  • Process enrolments, payments, and service delivery
  • Send service-related updates, reminders, and announcements
  • Improve our website, courses, and counselling experience
  • Maintain security, prevent fraud, and comply with legal obligations
  • With your consent where required, share relevant opportunities (e.g. seminars or programmes)

4. Legal Bases for Processing

Depending on the context and applicable law (including India’s Digital Personal Data Protection Act, 2023, where applicable), we process personal data based on your consent, performance of a contract or service request, legitimate interests (such as improving services and securing our platform), and legal compliance.

5. Sharing of Information

We do not sell your personal information. We may share information only as needed with:

  • Trusted service providers (hosting, email, SMS/WhatsApp, payment gateways, analytics) under appropriate safeguards
  • Educational institutions, partners, or counsellors when required to fulfil a service you requested
  • Authorities when required by law, regulation, or legal process
  • Professional advisers (e.g. legal or accounting) under confidentiality obligations

6. Cookies and Similar Technologies

We may use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and improve user experience. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy, including service delivery, record-keeping, dispute resolution, and legal compliance. When data is no longer required, we take reasonable steps to delete or anonymise it, subject to legal retention requirements.

8. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; please use strong passwords and protect your account credentials.

9. Children’s Privacy

Our services may be used by students under 18 with parental or guardian involvement. We do not knowingly collect personal data from children without appropriate consent where required by law. If you believe a child has provided information without proper consent, please contact us so we can take appropriate action.

10. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, withdraw consent where processing is consent-based, and raise a grievance regarding our data practices. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

11. International Transfers

If you use study-abroad or other services involving international partners, your information may be shared with institutions or providers outside India as needed to process your request. We take reasonable steps to ensure appropriate protection for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page indicates the latest revision. We encourage you to review this page regularly. Continued use of our services after changes means you acknowledge the updated Policy.

13. Contact Us

For privacy-related questions, requests, or grievances, please contact:

Also see our Terms and Conditions.